Mastering Health Center Fundamentals: Quality

Venue: APHCA Training Center

Presenter: Sharon Parker, CQO, APHCA

Audience: New Health Center Staff and Management, Board Members

Description: The final session of the Mastering HC Fundamentals series is focused on quality. The key to performance improvement is understanding data and how to use it for tracking success. Attendees will review critical clinical quality data measures and other operational statistics that are the foundation for any HC quality program. In addition, this session will provide a compliance overview that includes quality assurance and quality improvement activities and policies. Attendees will walk away from this session with a better understanding of how the HC quality program should be working with a deeper understanding of who is accountable, what are appropriate measures and if you are maximizing the data collected.