Mastering Health Center Fundamentals: Operations

Venue: APHCA Training Center

Presenters: Mary Hayes Finch, President and CEO, and Sharon Parker, CQO, APHCA

Audience: New health center staff and management, board members

Description: The second training in the Mastering Health Center Fundamentals focuses on obtaining a strong foundational understanding of operational requirements including an orientation to the Health Center Program Requirements and HRSA Compliance Manual. Attendees will learn what to expect during HRSA’s operational site visit (OSV) and how to prepare for not just a successful OSV but a state of continuous compliance as well. Next, attendees review how to staff a health center and explore considerations around building a key management team, non-clinical staff, and clinical staff, including staffing mix, productivity, and different care team models. Finally, participants will learn how to develop, manage, and maintain collaborations and contracts including formal contracts, referral agreements, and sub-awards.